Professional refrigerated mortuary care, with dignity and careful identification at the centre of our approach.
BM Funeral Service provides refrigerated mortuary care from our base in Charing, near Ashford in Kent. Whether the person is in our care as part of a BM funeral arrangement or we are providing specialist support, we believe families and professionals should have confidence in how the person who has died is being cared for.
What does mortuary care involve?
Mortuary care is more than providing refrigerated facilities. It also requires careful identification, documentation, respectful handling, privacy and continuity of care while the person remains with us.
Our approach is shaped by BM’s ambulance and healthcare background, where safe handling, confidentiality and accurate records are everyday professional responsibilities.
Refrigerated care
Appropriate refrigerated care helps preserve the condition of the person who has died while funeral, cremation, medical or administrative arrangements are being completed.
We do not publish unconfirmed technical specifications, capacities or fixed storage periods. Suitability and arrangements depend on the individual circumstances, and we will explain what we can provide when you contact us.
Identification and documentation
Correct identification is fundamental to professional deceased care. Our emphasis is on maintaining clear identification and appropriate documentation throughout the time a person is entrusted to BM.
For families, this is part of something very simple but very important: knowing who is caring for your loved one and trusting that the process is being handled properly.
Dignity and privacy
Every person in our mortuary is someone’s relative, friend or loved one. We expect them to be treated with dignity and privacy throughout their time with us.
You can read more about how we care for your loved one, including our approach to transportation, identification and continuity of care.
Bariatric mortuary care
BM also has specialist capability for larger deceased persons, subject to assessment and confirmation that our facilities are suitable for the individual concerned.
This can be particularly useful where standard funeral facilities cannot safely accommodate a larger person. Our dedicated bariatric deceased care and mortuary storage page explains the information we need before accepting a case.
Mortuary support for funeral professionals
We can also discuss mortuary support with funeral professionals who need additional refrigerated care or specialist capability. The other funeral provider can remain responsible for the wider funeral arrangements while BM provides the agreed operational support.
Please contact us to discuss the individual circumstances before arranging a transfer.
Mortuary care and direct cremation
For families arranging a direct cremation in Kent with BM, professional care before the cremation is part of the overall service. Simple arrangements should never mean that dignity or standards of care matter less.
Talk to BM Funeral Service
If you need mortuary care, specialist storage or want to understand how your loved one will be cared for, call us on 01233 273999.