Last updated: 21 August 2026
BM Funeral Service respects your privacy and aims to be clear about how personal information is collected and used when you visit this website or contact us.
BM Funeral Service is a trading name of BM Ambulance Group Limited. For the purposes of UK data protection law, BM Ambulance Group Limited is responsible for the personal information described in this notice.
How to contact us
BM Funeral Service
The Granary, Leacon Farm
Leacon Lane
Charing, Kent
TN27 0EN
Telephone: 01233 273999
Email: [email protected]
What personal information we may collect
Depending on how you use the website or contact us, we may collect information such as:
- your name and contact details;
- information you provide in an enquiry, telephone call, email or website form;
- information needed to respond to a funeral, direct cremation, mortuary or deceased-care enquiry;
- correspondence and records of our communications with you;
- technical information about your use of the website, such as IP address, browser or device information, where this is collected for security, functionality or analytics;
- cookie and consent preferences.
Please only provide information that is relevant to your enquiry. If you provide information about another living person, you should make sure you have a lawful reason to do so.
How we use personal information
We may use personal information to:
- respond to enquiries and requests for information;
- take steps at your request before entering into an agreement with you;
- arrange and provide services you have asked us to provide;
- communicate with families, representatives and relevant organisations where necessary for an arrangement;
- keep appropriate business, service and financial records;
- meet legal, regulatory and safeguarding obligations where they apply;
- protect the security and operation of our website and systems;
- understand how our website is used and improve it, where you have consented to optional analytics technologies.
Our lawful bases for using personal information
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
- Contract — where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract;
- Legal obligation — where we need to process information to comply with a legal requirement;
- Legitimate interests — where processing is necessary for the proper administration, security and operation of our services or website and those interests are not overridden by your rights;
- Consent — for optional cookies, analytics or similar technologies where consent is required. You can withdraw consent at any time.
Information about the person who has died
UK data protection law protects personal data relating to living individuals. Information about a person who has died is not personal data for the purposes of the UK GDPR, but we still treat information connected with deceased care, families and funeral arrangements with appropriate confidentiality and respect. Information about living relatives, representatives or other individuals remains protected by data protection law.
Website contact form
Our website contact form is provided through Zoho using the forms.skycare.uk domain. Information you enter into the form is transmitted so that we can receive and respond to your enquiry.
Do not use the website form for an emergency. If someone has died and you need immediate guidance, please call us on 01233 273999.
Who we may share information with
We do not sell personal information. We may share information where necessary with organisations that help us provide or administer our services, or where the law requires it. Depending on the circumstances, this may include:
- website, hosting, security, email and IT service providers;
- form and communications providers;
- crematoria and other organisations involved in carrying out an agreed funeral or cremation arrangement;
- healthcare organisations, registrars, coroners, public authorities or other relevant bodies where involvement is necessary or legally required;
- professional advisers, insurers, accountants or regulators where appropriate;
- law-enforcement or other authorities where disclosure is required by law.
We only share information that is appropriate for the purpose concerned.
Website security and technical services
We use services and tools to help operate, protect and monitor the website. These include Cloudflare and Wordfence. In providing security and performance functions, these services may process technical information such as IP addresses, device information, request data or security logs.
Google Analytics and Site Kit
We use Google Site Kit to connect this website with Google services, including Google Analytics. Analytics helps us understand matters such as how many people visit the site, which pages are used and how visitors reach us.
Analytics is treated as optional. Where consent is required, analytics technologies should only be used after you have made an appropriate choice through our cookie consent system.
Google Maps and embedded services
Some pages may include embedded third-party content, including Google Maps. When external content is loaded, the third-party provider may receive technical information such as your IP address and may use cookies or similar technologies.
Where consent is required for an embedded service, our consent system is intended to manage that choice before the service is loaded.
Cookies and similar technologies
Cookies are small files or similar technologies that can be stored on or accessed from your device when you use a website. Some are necessary for a website to function correctly. Others, such as analytics technologies, are optional.
We use Complianz together with the WP Consent API to manage cookie and consent choices on this website.
Essential cookies
Essential cookies and similar technologies may be used where necessary for core website functions, security, consent preferences and technical operation. These do not require consent where the relevant legal exemption applies.
Analytics and other optional technologies
Optional analytics or other non-essential technologies are only intended to be used where the required consent has been obtained. You can accept, reject or change your choices using the cookie settings provided on this website.
The exact cookies and technologies in use can change as website services are updated. The cookie consent tool provides current information about the categories and services it detects and manages.
Your cookie choices
You can change or withdraw your cookie consent at any time using the cookie settings or consent control available on this website. Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Your browser may also allow you to block or delete cookies, although blocking strictly necessary technologies may affect how parts of the website work.
How long we keep personal information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including to respond to enquiries, provide agreed services, maintain appropriate records and meet legal, accounting, insurance or regulatory requirements.
Different types of records may need to be kept for different periods. When information is no longer required, it will be deleted, anonymised or securely disposed of where appropriate.
International transfers
Some of the technology providers used by this website are international organisations and may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we expect the relevant provider or arrangement to use an approved transfer mechanism or other lawful safeguard.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- ask for access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to certain processing based on legitimate interests;
- receive or transfer certain information where the right to data portability applies;
- withdraw consent where we rely on consent.
These rights are not absolute and may depend on the circumstances and the lawful basis on which information is being processed.
To make a privacy request, email [email protected] or write to us at the address above.
Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection. Information about making a complaint is available at ico.org.uk.
Changes to this policy
We may update this privacy and cookie policy when our services, website technology or legal requirements change. The latest version will be published on this page with an updated review date.