Simple cremation must never mean a lower standard of care.
BM Funeral Service’s approach to deceased care in Kent is shaped by our ambulance and healthcare background. Our teams are accustomed to caring for and transporting people when they are vulnerable and dependent upon others to look after them properly. We bring that same culture of dignity, privacy, careful handling and accountability into care after death.
From the moment your loved one is entrusted to us
We believe families should understand who is caring for their loved one and what happens next. From transportation through to mortuary care and cremation arrangements, our focus is on maintaining dignity and continuity of care.
If you are unsure about the first practical steps after a death, our guide to what to do when someone dies explains the process in plain English.
Dignified transportation
Our ambulance background has made safe transportation, privacy and careful handling part of BM’s working culture. The person who has died is treated as a person entrusted to our care, not simply as something that needs to be moved.
Different circumstances can require different planning. Where a person is larger or access is complex, we assess what is needed before attendance. You can read more about our specialist bariatric deceased care.
Identification and documentation
Accurate identification and documentation matter. Families need confidence that the right person remains correctly identified throughout their time in our care and that information is handled carefully.
Our healthcare experience has shaped an approach in which documentation, confidentiality and accountability are treated as part of good care rather than administrative extras.
Refrigerated mortuary care
BM provides refrigerated mortuary care from our base in Charing, Kent. Our approach centres on dignity, identification, security, appropriate care and professional handling while the person is with us.
More information is available on our mortuary care page.
Privacy and dignity
Every person entrusted to BM has a history, a family and people for whom they mattered. We expect our teams to protect their dignity and privacy throughout their care.
That principle applies whether someone has chosen a simple direct cremation, requires specialist handling, or is being cared for in our mortuary before the next arrangements can take place.
Direct cremation does not mean less care
A direct cremation is a cremation without a traditional attended funeral service. The simplicity of the funeral arrangement does not change the standard of care the person should receive beforehand.
Our direct cremation price is published clearly so families can understand what is included before making a decision. See our direct cremation prices.
Care shaped by healthcare experience
BM Ambulance Service’s healthcare work means our teams are familiar with professional expectations around privacy, manual handling, infection prevention, confidentiality and accurate documentation. Those principles have helped shape BM Funeral Service’s approach to care after death.
You can learn more about our ambulance and healthcare background.
If you have questions about your loved one’s care
Ask us. We would rather explain what happens than leave a family uncertain about where their loved one is or how they are being cared for.
Telephone: 01233 273999